CrowdProperty has been responsible for funding the development of 2,473 Great British homes worth £538.22m with £239.23m of property project loans between private individuals and UK professional property businesses.Our vision at CrowdProperty is to build a more rewarding financial era whilst making a lasting and significant contribution to society.
If you are excited about joining a fast growing Financial and Property Technology (FinTech/PropTech) company that is driving positive change, we would like to hear from you.
Our people are our biggest asset, and one of the best things about working here. We are always looking for bright and talented people from any background to join us.
At CrowdProperty we understand the importance of good team relations and we want people to look forward to coming to work. That's why we have regular scheduled social events throughout the year, as well as fundraising / volunteering opportunities.
We are proud to be a corporate partner with St Basils.
private medical insurance
continuous learning and education
great birmingham location
family-friendly return policies
perkbox employee benefit scheme
regular company social events
charity events & competitions
current opportunities to join our amazing team
Client Support Manager - Birmingham
Role: Client Support Manager
Salary: Dependent on Experience
CrowdProperty is the UK's leading specialist property project online lending platform, exceptionally
efficiently matching the demand (quality property professionals undertaking quality property
projects) and supply (retail/institutional investors) of capital for value-creating property projects. We
aim to deliver a better deal for all – developers, investors, the under-supplied UK housing
environment and spend in the UK economy.
CrowdProperty offers a full suite of property project funding, catering for a wide range of finance
needs including development, refurbishment, bridging, development exit, planning gain and auction
finance. We will review any situation and can develop blended products or customised funding
proposals based on the specific needs of a project - no project is too complex for us.
Our Developer Support Managers (DSM’s) support the Developer and Broker throughout their
relationship with CrowdProperty. They assess the developers' proposals, issue indicative terms,
curate information and then allocate the qualified project to a Case Manager. The DSM’s work with
the wider team to help close the deal, seeking feedback and following up to maximise future value
to CrowdProperty. They are also the escalation point for service issues; therefore, we are looking for
someone who is very much people focussed with strong customer service skills.
Qualify and assess new projects that are submitted on the platform using the standard appraisal form.
At all times focusing on delivering a prompt and service led approach with a huge emphasis on delighting the customer, utilising telephony and other methods of communication.
Where appropriate, issue a decision in principle (DIP) and agree next steps.
Or decline the project and explain the reasons behind the decision and agree next steps as appropriate.
Chasing outstanding DIPs to obtain acceptance and getting the payment to allow us to undertake Know Your Customer (KYC) checks.
Collation of relevant KYC information and project details to allow swift hand over to Case Managers, who will then underwrite the deal.
Working with Case Managers to instruct and chase RICS valuations.
Maintaining the CRM systems and platform with up-to-date customer records and notes.
Offering first point of contact support to the Developer throughout the project funding process, ensuring that a constant high level of service is provided
Attending property network meetings and trade shows where required
Actively managing the sales pipeline and working with the Regional Business Development Managers and Case Managers to close potential opportunities.
Skills Required and Background
Minimum of 1 years’ experience in sales/business development role
Experience or interest in development finance
Excellent interpersonal and communication skills
Strong analytical skills and ability to analyse transactions
Ability to build rapport and be driven to winning new business opportunities
Excellent verbal and non-verbal reasoning
Extensive IT experience - including MS Office Suite in addition to various internal and external programs and CRM
Clean, full driving licence
We know there’s more to life than work. That’s why when you join CrowdProperty, we provide the
Pension matching up to 5%
Share Options Scheme
Death in Service cover 3 x salary
25 days holiday plus 8 bank holidays initially, rising with length of service
Opportunity to buy or sell holiday
Electric Car Scheme
Bike to work scheme
Benefits via Perkbox - such as discounts off shopping, cinema tickets, holidays, mobile phone insurance, free coffees etc
Family Friendly Policies
Hybrid work pattern, with Start and Finish times flexible to suit
Casual Dress Code
Regular Scheduled Social Events throughout the year
We are an equal opportunities employer. We are committed to equality of opportunity and to
providing a service and following practices which are free from unfair and unlawful discrimination.
We aim to ensure that no person receives less favourable treatment on the grounds of age,
disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race,
religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which
cannot be shown to be relevant to performance.
How To Apply
To apply for this role, please send a copy of your CV, plus a covering letter explaining why you would
be particularly suited to this role, to
Please also indicate your available dates for interview. It would be beneficial to submit your
application at the earliest available opportunity.
we are always looking for talented and passionate people to join our growing team, so if you think you could be a good fit for crowdproperty please email us directly on