If there is any aspect of our service that you are not happy about, please do get in touch. You can:
Please can you include the following information to help us process your complaint:
The firm aims to resolve complaints at the earliest possible opportunity. On receipt of a complaint, the firm will:
The firm will, by the end of eight weeks after its receipt of the complaint, send the complainant a final response; or a written response which:
It is expected that within eight weeks of their receipt, almost all complaints to the firm will have been substantively addressed by it through a final response or response.
Where a complaint against the firm is referred to the Financial Ombudsman Service, the firm will cooperate fully with the Financial Ombudsman Service and comply promptly with any settlements or awards made by it.